Support

Frequently Asked Questions

Everything you need to know about shopping at 360 Tobacco & Vape.

What age do I need to be to purchase tobacco or vape products?

You must be 21 years of age or older to purchase any tobacco, vape, or nicotine products in accordance with federal law. Valid government-issued ID is required at point of sale.

Do you carry nicotine-free vape options?

Yes. We stock a wide selection of nicotine-free disposables and e-liquids. Ask a team member in-store and they'll point you to our zero-nic section.

Can I return or exchange a product?

Due to health and safety regulations, all tobacco and vape sales are final. Defective hardware may be exchanged within 7 days of purchase with original receipt and unopened packaging.

Do you offer price matching?

We do our best to stay competitive. Bring in a current local competitor's advertised price and we'll do our best to match it on in-stock items.

What payment methods do you accept?

We accept cash, all major credit and debit cards, and contactless payments including Apple Pay and Google Pay.

Do you sell CBD or hemp-derived products?

Yes. We carry a curated selection of CBD tinctures, gummies, and topicals from verified brands. All products comply with applicable state and federal regulations.

Can I order online for in-store pickup?

Online ordering with in-store pickup is coming soon. For now, please visit us in-store or call ahead to confirm product availability.

How do I know which vape device is right for me?

Our knowledgeable staff is happy to walk you through the options based on your experience level, preferred nicotine strength, and flavor preferences. No question is too basic.

Do you repair vape devices?

We don't offer repair services, but we can help diagnose common issues and recommend a replacement coil, pod, or device if needed.

Where are you located and what are your hours?

Please check our Contact or Store page for the most up-to-date address and hours. Hours may vary on holidays.